Let’s face it – losing one of your precious accounts in an online videogame is never fun, especially if it’s one of the most popular games of this time, Roblox. Perhaps you’ve lost your password and don’t have access to your email account or phone number, or was your Roblox account hacked? If you want to recover your account and get your lost or hacked Roblox account back with a phone number or mail address, be sure to check out our guide below. This method can also be referred to as hacking your own Roblox account back.
How can my Roblox account get hacked?
Just like pretty much every online account out there, your Roblox game account can most certainly get hacked by malicious software or individuals. When they’ve discovered your password (perhaps this password was used somewhere else and was found in a data leak) and matched it to your Roblox account, chances are that you’ll be kicked from every Roblox game and that you can’t access your account anymore. That can definitely be a pain, as you’ll lose all your progress, items, Robux, and much more. Not fun!
Also beware of things such as password sharing with your friends or acquaintances, especially in online communities. These are generally the main reason why accounts are being compromised left and right. Lastly, please
Don’t worry though – there are steps you can take to recover your lost or stolen Roblox account. Just follow the steps below!
How to recover Roblox account if you still have access to your email or phone number
In this case, recovery can be pretty darn fast and easy. All you have to do is request a new password on the official Roblox login page, and they’ll send you a new password link either via email or telephone number which will allow you to pick a new password.
After you’ve chosen a new (and preferably strong) password, you’ll be able to log in again.
But what do you do when you don’t have access to your email account anymore? Or perhaps the hacker simply changed the email address and now you’re completely helpless?
Here’s how you can recover your Roblox account without access to the email address or phone number
You might think that it’s absolutely impossible to restore your Roblox account without even having access to your email, but that’s certainly not true. It is, however, significantly more difficult and it’ll require more effort for you to get all your stuff back, and it also involves getting in touch with Roblox themselves.
In short, here’s what you’ll want to do:
- Head over to the Roblox Support website
- Fill in the contact form, and be sure to choose “Account Hacked or Can’t Log in”
- Give them as many details as you can
- Wait for them to get back in touch with you to restore your account
Let’s look at each step individually.
Step 1: Get in touch with Roblox Support
You’ll want to head over to the dedicated supported section of the Roblox website. It’s best that you do it in a regular browser, don’t try to look for help or support within the game or application. Use this link (roblox.com/support) to go to the Roblox contact form, it’ll look like the image below.
Step 2: Choose “Account Hacked or Can’t Log in” in the contact form
As you can see, you’ll find a contact form that you’ll want to fill in as detailed as possible. Make sure you give them your correct first name, username, and email address. Make sure to enter an email address that you can access.
You need to be over 13 years old to fill in your e-mail address in this contact form. If you’re not 13 years old yet, you can use the e-mail address of one of your parents.
Next, choose the device that you’re experiencing issues on (but since it’s more of a general issue, just pick one. PC will do the job) and select “Account Hacked or Can’t Log in” as the type of help category. You can further narrow it down in the next section.
Step 3: Give Roblox support as many details as you can
In the last text box, you’ll want to describe your account situation as accurately as possible. If you believe your account was compromised and hacked, mention it. The Roblox staff might check suspicious IP address activity based on your description, for example. Or, if you want to recover your password and don’t have access to your old email address (or phone number) anymore, definitely mention that in this box as well. Here’s an example:
Dear Roblox Support,
My account was hacked since yesterday, this was my previous email: [email protected]. I can’t access my account anymore and the email has changed. Thank you for the help.
When you’re done, press Submit!
Step 4: Wait until the Roblox support team gets in touch with you
How long does it usually take before the support team of Roblox answers your question? A full day or 24 hours is definitely a good benchmark, so make sure to have patience for a full day before you start to panic. Of course, this response time also depends on how busy the period is – we can imagine that it takes a little longer than 24 hours during the holiday period.
Every support request is handled chronologically – accounts being hacked don’t get priority over other issues, for example.
When the Roblox team reviews your support ticket – positively or negatively – you will receive an email to the address you’ve mentioned. If you haven’t received an e-mail after one working day, be sure to check your spam or junk folder.
Sometimes, Roblox will require you to provide them with proof of ownership of your account. This can be the code of a Roblox card you’ve previously used or the full number (without security code, of course) of a credit card that was used to make purchases on Roblox. If you can provide either of these, the support team can verify that you are actually the person behind the Roblox account, and will make sure that the hacked account gets back into the rightful owner’s hands.
How to prevent your Roblox account from being hacked in the future
In short, this is what you’ll want to do to prevent your account from being hacked in the future:
- Pick a strong alphanumeric password with capital letters, numbers, and symbols that you haven’t used anywhere else
- Use a password manager to create strong passwords for every website and app you use
- Enable two-step verification (2FA) for your Roblox account. Whenever you want to log in, they will send you a text message with a second code or ask you to check an authenticator app on your smartphone. Might sound annoying, but it’s the best method to stop hackers from getting into your account if they know your password.
- Do not hand out your password to anyone, even your friends
- Be wary of scams and “free” Roblox items or “free Robux”: if it sounds too good to be true, it usually is. These are just plain scams and are just tricks so that people give scammers their passwords, which they can sell on the black market. Roblox employees, even the support team, will absolutely never ask you to provide you with our password. In some jurisdictions, this is even illegal.
- See something fishy going on? Report the activities to Roblox (via the contact form above, for example) to make sure that these things are dealt with.
Conclusion: How to hack back your Roblox account
If your Roblox account was hacked or you don’t have access to your old email or phone number anymore, there’s certainly no reason to panic right away. Usually, you can rectify this issue by simply getting in touch with Roblox Support. This is actually one of the things that they have to deal with the most, and they’re more than happy to help out. Happy Robloxing!
Did you know that there are specific and specialized Roblox bots for Discord servers? Be sure to check out our full analysis and overview of the Bloxlink Discord bot and RoVer Discord bot! They can take your Robloxing experience to the next level, especially if you already have an engaged Roblox community online.